Terms of Services

In general, we are able to produce the goods after placing an order within 4 weeks.

We do not have items in stock since we produce orders of printed or unprinted napkins as per the needs and demands of our clients, where minimum order quantity is upon agreement of single product (see logistics of each type in Products).
We are able to print case label within our own basic printer.

The products are packed in polyethylene or polypropylene foil or bags made of them, in paper boxes or the bundle of napkins is wrapped in a bander paper according to the individual type of product. Upon request, the product identification details can be indicated on the primary packaging – inner wrap.

Individual packages are placed in cardboard boxes – secondary packaging and this is also marked with a label with identification data for better traceability. In case of demand for personalised/printed cases or foils, we are able to provide them thanks to our reliable suppliers.

These packages are sufficiently closed to ensure hygienic conditions of the product, which is intended for contact with food, during storage and transportation. The colors we use for napkins printing are also suitable for contact with food. Therefore, the products are stored in clean, covered and ventilated areas. They are protected from dust pollution, fumes and the effects of various substances, from changes in humidity and direct weather effects.

Our products are transported on sealed pallets of the EURO pal type (120 x 80 cm) and in some cases also as loose cases. In the case of cooperation, we are inclined to exchange pallets, which we do with our reliable carriers to multiple destinations over the long term. Otherwise, we charge for the pallets sent to destinations where pallet exchange is not possible.

In case of any question, do not hesitate and contact us by email (section Contacts) and our sales team will appreciate your interest and assist you.

We are here to address
all your questions.

FAQ: Quick answers to your handcrafted, custom printed napkin questions.

We provide a wide range of customization choices, including paper type (100% cellulose, brown recycled, or airlaid), embossing (edge, allover, or p2p), and personalized prints or branding (logos, monograms, or custom artwork).

Our standard MOQ is 20 000 napkins per design. For larger events or wholesale partnerships, we can accommodate much higher volumes (millions of napkins). Please contact us to discuss your requirements.

Typical lead time is 4 weeks from design approval. Rush orders may be possible, just let us know your deadline, and we’ll do our best to meet it.

Yes, sample napkins are available for a nominal fee (refundable against your first bulk order). Contact us with your desired size, fabric, and design, and we’ll ship a sample within 3–5 business days.